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If you have a problem which is not resolved by any of the answers below please contact us and give as many details as you can about the problem. Please make sure you mention which game you are having trouble with, the device you are running the game on, and full details of any error messages that are displayed.

Frequently Asked Questions

Installing games

Registering games

Game does not start or reports an error

If you are using a mobile phone please turn it off and on again and then try the game. If this solves the problem then you probably had too many open applications using all the memory.

If you are using a PDA you could try soft-resetting the device as described in the user manual.

Otherwise please email us with full details of the problem.


2004 Xen Games Ltd